Refund Policy

Last updated: July 22, 2025

At EQUISPORT FITNESS LTD., we value your satisfaction and strive to provide clear, fair policies for all purchases made through www.equisportfitness.com. By completing a transaction on our site, you agree to the terms outlined below.

1. Digital Products (Ebooks, Guides, Planners, Videos, etc.)

All digital products are final sale and non-refundable.

Due to the instant-access nature of digital downloads, no refunds, exchanges, or credits will be provided after purchase — even if the product was not downloaded, opened, or used.

If you experience a technical issue with your file, please contact us at patricia.galazka@equisportfitness.com, and we will assist promptly.

2. Membership Subscriptions (Single Payment, 3-Month, Monthly)

We offer three payment options for our membership programs. The following terms apply to all plans:

  • You may cancel your membership at any time by contacting patricia.galazka@equisportfitness.com.

  • Cancellations will take effect at the end of your current billing cycle.

  • All membership payments are final and non-refundable, including partial or prorated refunds.

  • Membership access remains valid until the end of the paid term unless otherwise stated.

Please ensure you are committed before purchasing. We do not issue refunds due to schedule conflicts, change of mind, or lack of participation.

3. Bootcamps (In-Person or Virtual)

For upcoming bootcamp programs:

  • Full refunds may be issued if cancellation is requested at least 7 business days prior to the scheduled start date.

  • 50% refunds may be considered for cancellations made within 3 business days of the start date.

  • No refunds will be issued once the bootcamp has begun or after a missed session.

Rescheduling requests may be accepted on a case-by-case basis if space allows.

4. Consultations (When Available)

Consultations are non-refundable once completed. To cancel or reschedule, please notify us at least 24 hours in advance to avoid forfeiting your session.

5. Chargebacks & Disputes

Chargebacks filed without contacting us first are a violation of these terms. We reserve the right to take action on fraudulent chargebacks, including reporting to credit bureaus or collections if necessary. Please reach out with any concerns — we’re here to help.

6. Legal Compliance

This policy complies with consumer protection laws in Ontario and across Canada. If the law requires a refund due to a defective or misrepresented product or service, we will comply accordingly.

7. Contact Us

If you have any questions about this policy, contact:

EQUISPORT FITNESS LTD.
Email: patricia.galazka@equisportfitness.com
Contact Form: www.equisportfitness.com/contact